Commercial 30kg Granular Ice Machine Automatic Electric Snowflake Nugget Ice Block Maker For Business

This FAQ is prepared for customers in South Africa, covering power supply, water requirements, taxation, shipping, certification, and after-sales service for commercial ice machines.

 

Q: 1、Are your ice machines suitable for use in South Africa?

A: Yes. The standard power supply in South Africa is 220–240V / 50Hz, single phase. We can supply machines that fully match this standard.

 

Q: 2、What types of ice can you produce?

A: Cube ice, flake ice,snowflake ice， gourmet ice, bullet,nugget ice.Etc. Suitable for bars, restaurants, seafood markets, and commercial ice selling.

 

Q: 3、What is the daily ice production capacity?

A: Home-use machines: 10–25 kg / 24 hours

Commercial machines: 30 kg up to 1 ton / 24 hours

Industrial machines: 1 ton to 5 tons / 24 hours

 

Q: 4、Are there any water quality requirements?

A: Tap water can be used directly. If the local water is hard, installing a water filter is recommended.

 

Q: 5、What refrigerants do you use?

A: R22, R290, and R404A are available and permitted in South Africa. By default, R22 is used due to cost efficiency.

 

Q: 6、What are the shipping options?

A: CIF to Durban Port, South Africa. Customs clearance and taxes are borne by the buyer.

For individual buyers, machines can also be purchased locally through:

Mr. Katlego

180 Vivian Rd, Willow Park Manor, Pretoria

WhatsApp: +27 61 462 8995

Phone: 071 289 5246

 

Q: 7、What about import duty and VAT?

A: HS Code: 8418699090. Please confirm duties and VAT with your local clearing agent.

 

Q: 8、Do you offer DDP service?

A: Yes, DDP (door-to-door, duty paid) service is available upon request.

 

Q: 9、What certifications do your machines have?

A: CE certification and factory test reports are provided.

 

Q: 10、What is the warranty and after-sales service?

A: One-year warranty for spare parts. Free replacement parts will be provided during the warranty period (shipped to a designated address in China). Technical support is provided via video guidance.

 

Q: 11、What is the delivery time?

A: Samples: 7–10 days

Bulk orders: 15–25 days

Sea freight to South Africa: approximately 40 days